Step through an arch of fragrant blooms to discover this enchanting boutique townhouse in the very heart of Knightsbridge.
With a unique character and beautiful traditional style, enjoy a delicious breakfast, named the best in the UK, experience our whimsical "Hatter's" Afternoon Tea by the fire or sip on one of London’s most famous martinis.
We are delighted to be re-opening our doors once again for leisure stays from 17th May, and look forward to welcoming our guests with exceptional service and warm hospitality, alongside stringent safety and sanitation protocols to place our guests’ and teams’ wellbeing at the heart of everything we do.
Our hotel remains open for any business-related stay.
Ensuring the health and wellbeing of our employees and guests is our most important priority.
Are there any changes to check-in or checkout?
Our check-in/checkout time remains the same however we will try our best to accommodate early check-in requests to reduce wait times and accommodate travel schedules. We will also be offering our guests the opportunity to check-in/out and pre-pay online to avoid unnecessary wait times at the hotel.
Do I need to wear a mask?
Appropriate PPE is worn by all employees and in adherence with any government or local regulations and guidance. Guests are required to wear a mask when moving around the restaurant and bar, we provide each guest with an amenity bag at check-in which contains hand sanitiser and alcohol wipes for personal use. Face masks are available on request. Contactless hand sanitiser dispensers is also placed at key guest and employee entrances and contact areas throughout the hotel and we conduct temperature checks for all staff on arrival to the hotel.
Are there any changes to my room?
What additional cleaning protocols have been introduced?
Industry-leading cleaning and sanitising protocols are used to clean guest facilities, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, taps, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.
Is there still a buffet breakfast?
Buffet breakfasts are no longer served in the restaurant, instead we continue to offer a delicious a la carte breakfast service which can be enjoyed in the breakfast room or in the guest room through room service. Tables in restaurants and bars have been arranged to ensure appropriate distancing and menus are single-use.
Are the restaurants and bars open?
Yes the restaurants and bars are open and appropriate changes to seating have been made to accommodate physical distancing of 1.5 meters that we ask to be respected. Guests must remain seated whilst in the bar or the restaurant. Buffet and table-side service is not available, but a delicious a la carte offering to include seasonal specials and signature dishes is served as normal. Private dining spaces are also available on request. The Restaurant and Bar are required to collect guests' name and contact number for potential further tracing.
How and where can guests be tested for Covid-19?
Guests can be tested at Geneva Hospital, or we can arrange for a doctor to come to the hotel and test guests in the comfort of their room for CHF 350.
Where is the nearest doctor and pharmacy?
The nearest pharmacy is opposite the hotel. The nearest medical centre and doctor are 200 metres from the hotel, or we can arrange for an on-call doctor to visit the hotel, depending upon availability.
Who should I contact if I have Covid symptoms while staying at the hotel?
Please contact Florence Rabaud (Wellness Director) or Jean-Vital Domézon (General Manager).
Where can I quarantine if required?
If required, guests may quarantine in their bedroom. Room service will be available and delivered to the guest's bedroom door. We will endeavour to ensure that our guests are made as comfortable as possible and afforded every courtesy whilst minimising the risk of any direct contact with our team members or other guests who may not be in quarantine.