As is common practice within the hotel industry, guests are required to present a valid credit or debit card upon arrival to the hotel. This will be used for a pre-authorisation or charge to cover accommodation (if not already pre-paid) and any incidental extras during your stay. A temporary pre-authorisation is based on the length of your stay and will be held on your card, or alternatively, a cash deposit will be taken. Any unused funds will be released upon departure. Please be aware that it may take a few days for the funds to reappear in your account, depending on your bank or card provider’s processing times.

Our rooms are available for check-in after 3pm. In case of early arrival, please let us know and we will endeavour to do our very best to have the room ready before 3pm. Should you wish to guarantee an early check-in, please consider extending the reservation to include the night prior to arrival for an additional night's charge.  

Alternatively, we will be happy to register your arrival and store luggage until your room is ready. The reservation is guaranteed for late arrival.

• Checkout time on the day of departure is 12 noon. Departures after this time are subject to a supplementary charge.

Depending on the package you have reserved, our normal cancellation policy for flexible rates can be cancelled 24-hours prior to your arrival date (by 2pm UK time) free of charge.

Any cancellations made after this time, or in case of a no show; full charges will apply. If you have reserved a promotional rate based on our advance purchase rates; the package is non-refundable and non-transferable. 

All our rooms are considered as a non-smoking area. Should the instructions not respected, we reserve the right to charge an additional fee. 

Our valet will be happy to take care of your car when you arrive. The fee is CHF 55 per night. The public parking is underground and secure, with a maximum high of 1.9 metres.

Yes, in settlement of your invoice, we do offer foreign exchange facilities at the reception.

Yes, we have a 7-day laundry service. Information on the service is explained in each bedroom with a laundry card to complete. 

Yes, please do. We would like to receive as much information as possible before your stay. Please make us aware of any dietary restrictions or allergies at resa@rchmail.com or telephone the hotel directly.

We do not have an on-site fitness centre. However, you will be able to access the fitness centre next door to us (50 meters) with all the last technology. Facilities include bodybuilding, free weights, cardio, group lessons, cross-training, personal training (additional cost), sauna, hammam, restroom.

Opening hours: 
Monday - Friday: 7am until 9.30pm
Saturday - Sunday (and bank holidays): 9am until 5pm

For more information please visit: https://www.letsgofitness.ch/club/geneve-paquis